Customer Support
Export compliance guidance, return merchandise authorization, and technical support — everything you need to keep your APN systems mission-ready.
Support resources
Datasheets & Documentation
Download full performance and interface specifications for every product in our catalog.
Export Compliance / ITAR
Review our export control policy and public release documentation status by product.
RMA Request
Request a Return Merchandise Authorization for repair, replacement, or evaluation.
Technical Support
Speak directly with a systems engineer about integration, troubleshooting, or field support.
ITAR & export control policy
Aerosphere Power & Navigation (APN) is committed to full compliance with U.S. export control laws, including the International Traffic in Arms Regulations (ITAR, 22 CFR Parts 120–130) and the Export Administration Regulations (EAR, 15 CFR Parts 730–774).
Public Domain Technical Data
22 CFR 120.11 defines the conditions under which technical data is considered to be in the public domain and therefore excluded from ITAR controls — including information that has been published and is generally accessible to the public through unrestricted distribution such as datasheets and technical documentation. Where APN product documentation cites this provision, the specific technical data described has been reviewed and cleared for public release.
Dual-Use & Commerce Control
Select technical data may also be reviewed under the Export Administration Regulations, 15 CFR Part 734, which governs dual-use items and defense articles determined to fall under Commerce Department jurisdiction. Where applicable, this determination is noted on the relevant product datasheet.
Export clearance status varies by product and by specific technical data package. Not all APN products or documentation are cleared for public release. Always refer to the notes section of the individual product datasheet for the applicable export control citation before sharing technical data with any foreign person or entity. If a datasheet does not include an export release statement, treat the associated technical data as controlled and contact our export compliance team before distribution.
Public Release — ITAR 120.11(a)(6)
Public Release — ITAR 120.11(a)(7)
- CIRUS-A
- CIRUS
Public Release — ITAR & EAR
Controlled — Contact Compliance
- Products without a public release statement on their datasheet
For export-controlled technical data requests, licensing questions, or to verify the current release status of a specific document, contact sales@aerospherepower.com.
Request an RMA
Complete the form below to request a Return Merchandise Authorization (RMA) number for repair, replacement, or evaluation. Have your product model and serial number ready — our team will follow up within 1–2 business days with shipping instructions.
Talk to our support team
From export compliance questions to field troubleshooting, our team is ready to help.